AI-powered call center
AI call center software for Arabic and English calls
VoiceINS is AI call center software: AI voice agents answer inbound calls and place outbound calls in Arabic dialects and English, using your approved knowledge and your rules. It is for contact centers in Egypt, Saudi Arabia, the UAE and the GCC that want routine calls answered and the rest passed to their team.
What the AI call center software does
- 01
Connect your numbers and routing
PSTN calls in and out, with IVR and smart routing, skills-based queueing, warm transfer, callback and voicemail. Each number is routed to a workspace, an agent and a dialect.
- 02
Start from a template
Twelve starter agents — customer service, appointment booking, order and delivery, sales qualification, technical support, after-hours reception, reminders and more — begin as drafts you configure.
- 03
Test, then publish
Agents move from Draft to Testing to Published. Only a published agent takes real calls, and every published version can be restored.
- 04
Answer from approved knowledge
Each workspace has its own knowledge base. Every caller turn is screened before the model and every reply before it is spoken, with a tamper-evident trail and your recording policy.
- 05
Work with your CRM
Read and write to your CRM and ticketing mid-call, with webhooks and a REST API. A business action the agent cannot confirm goes to an action review queue for a person to approve.
- 06
Check readiness and results
A go-live checklist shows what each workspace still needs and who owns it; real-time and historical analytics, CSAT, automated quality scoring and call summaries show how calls are going.
For call centers in Egypt, Saudi Arabia, the UAE and the GCC
Egypt
Agents that reply in Egyptian Arabic, with refusal and hand-off lines in Egyptian colloquial Arabic. Epsilon’s team in Egypt runs discovery, the pilot and the rollout with you.
Saudi Arabia
Saudi (Najdi) Arabic for Saudi callers, with each number answered in the dialect you set. Epsilon has a team in Saudi Arabia.
UAE and the GCC
Emirati (Gulf) Arabic and English for the UAE’s mixed caller base. The Gulf and Saudi voices are tried on your callers elsewhere in the GCC during the demo.
Groups across several countries
Run each brand or country as its own isolated workspace, with its own agents, knowledge, users and audit trail.
How to choose AI call center software
- 1
The languages your callers speak
Check which dialects are live and which are still in evaluation, then hear them on your scripts.
- 2
Telephony fit
Ask how calls reach the platform: your numbers, a connected telephony account, and what changes in your current setup.
- 3
Integrations with your systems
Check that the agent can read and write to your CRM and ticketing during the call, with webhooks and a REST API, and what each connection may read, create or modify.
- 4
Go-live controls
Look for a draft–test–publish lifecycle, restorable versions and a go-live checklist with named owners.
- 5
Escalation
Which events reach a person, by what route, and with what context.
- 6
Deployment and data
Cloud, on-premises or hybrid — and where call audio, speech, AI models and recordings are processed.
Frequently asked questions
What is AI call center software?
Software that puts AI voice agents on your phone lines to answer and make calls, handle routine requests and pass the rest to people. VoiceINS adds Arabic dialects, answers grounded in your knowledge, and rules enforced before anything is spoken.
Does AI replace our call center agents?
No. It takes routine, repeatable calls so your team can focus on complex ones. Distress, abuse and anything the agent cannot confirm reach people by warm transfer.
Can it connect to our CRM or ticketing system?
Yes. VoiceINS reads and writes to your CRM and ticketing system mid-call, with webhooks and a REST API. Tell us the systems you use; the integrations are set up for your operation in the pilot.
Can it make outbound calls?
Yes. Outbound calls are placed from your connected number, and starter agents cover reminders and feedback calls. Name the outbound programmes you need in the demo; the channels and integrations are set up for your operation in the pilot.
How long does it take to go live?
It depends on your call types, numbers, knowledge and integrations. Each workspace has a go-live checklist showing what is still needed and who owns it, and the pilot starts with one workflow.
Is it available in Saudi Arabia, the UAE and Egypt?
Yes. Epsilon AI Global has teams in Egypt, Saudi Arabia and the UAE, and VoiceINS can be scoped for cloud, on-premises or hybrid deployment.
What happens at peak times or after hours?
Skills-based queueing handles the peaks, callers can be offered a callback instead of a wait, and voicemail captures messages after hours.
How is AI call center software priced?
Pricing depends on call volume, languages, integrations, providers and deployment. Epsilon proposes it after scoping your pilot.
See AI call center software on your own call types
Share your call types, languages and phone setup. The Epsilon team shows VoiceINS on them and scopes a pilot on one workflow.
Related pages
- Arabic voice AI agentAn AI agent that answers and places phone calls in Egyptian, Saudi, Emirati and Modern Standard Arabic and English, from your approved knowledge, always identified as AI.Read the page
- Arabic AI customer servicePhone customer service in Egyptian, Saudi, Emirati and Modern Standard Arabic, answered from approved content, with locked rules against promises, advice and full card numbers.Read the page
- Voice AI in Saudi ArabiaAI voice agents that answer and place calls in Saudi (Najdi) Arabic, Modern Standard Arabic and English, with cloud, on-premises or hybrid deployment and a team in Saudi Arabia.Read the page
- Voice AI in the UAEAI voice agents for UAE contact centers in Emirati (Gulf) Arabic, Modern Standard Arabic and English, with data residency and deployment set per project.Read the page