VOICE.INS

Arabic voice AI

Arabic voice AI agent that answers your customer calls

VoiceINS is an Arabic voice AI agent that answers and places phone calls in Egyptian, Saudi, Emirati or Modern Standard Arabic, and in English, using only your company’s approved knowledge. It is built for contact centers and customer-service teams in Egypt, Saudi Arabia, the UAE and the wider GCC, and it always tells callers it is an AI.

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What the agent does on every call

  1. 01

    Answers in the caller’s dialect

    Each phone number is routed to its own agent and dialect, so a Saudi line answers in Saudi Arabic and an Egyptian line in Egyptian Arabic. Speech is human-natural, with barge-in, so callers can interrupt as they would with a person.

  2. 02

    Introduces itself as AI

    The opening line tells the caller they are speaking with an AI assistant from your company and offers a human colleague. A locked rule blocks any reply that claims to be a person.

  3. 03

    Answers from your approved knowledge

    Policies, FAQs and service details you add to the workspace knowledge base become the passages it answers from. A price, percentage or time frame that is not in them is not said.

  4. 04

    Screens every turn twice

    Before the model: prompt injection, out-of-scope topics, abuse and distress. Before speech: claims to be human, unsourced figures, promises, regulated advice and full card or ID numbers — only the last four digits are read back.

  5. 05

    Knows when a person is needed

    Distress, abuse or a figure it cannot confirm stops the agent, and a warm transfer hands the call to your team with the context, so the customer does not repeat everything.

  6. 06

    Keeps a record

    Each call’s turns are stored, and configuration changes, knowledge updates and business actions go into a hash-chained audit trail you can export as CSV.

Arabic voice AI for Egypt, Saudi Arabia, the UAE and the GCC

Egypt

Egyptian Arabic is live, with female and male voices to choose from. The opening line and the refusal and hand-off lines are written in Egyptian colloquial Arabic, not translated from English.

Saudi Arabia

Saudi (Najdi) Arabic is live, with female and male voices to choose from, and the opening, refusal and hand-off lines are written in Saudi colloquial Arabic.

UAE and the wider GCC

Emirati (Gulf) Arabic is live for the UAE, with Modern Standard Arabic and English for formal prompts and the callers who prefer them. The Gulf voice is tried on your callers from Kuwait, Qatar, Bahrain and Oman during the demo.

How to choose an Arabic voice AI agent

  1. 1

    Dialect, not just “Arabic”

    Ask which dialects are live today and hear them on your own scripts. A Cairo caller and a Riyadh caller do not speak the same variety.

  2. 2

    Grounded answers

    Ask what the agent does when the answer is not in your content. It should decline and offer a person, not guess a price or a date.

  3. 3

    Rules in code, not only in a prompt

    AI disclosure and “never read a full card number” should be enforced before speech and impossible to switch off.

  4. 4

    A clear path to a person

    Check which events escalate, where the call goes and what context your team receives.

  5. 5

    Where it runs

    Ask whether cloud, on-premises or hybrid deployment is possible, and which components send data to an outside service.

  6. 6

    A measured pilot

    Start with one call type, an agreed baseline and success measures before you scale.

Frequently asked questions

What is an Arabic voice AI agent?

Software that talks with callers on the phone in Arabic: it listens, understands the request and replies in a natural voice. VoiceINS does this in Egyptian, Saudi, Emirati and Modern Standard Arabic and in English, answering only from your approved content.

Which Arabic dialects does VoiceINS support?

Egyptian, Saudi (Najdi), Emirati (Gulf) and Modern Standard Arabic are live. English (British and American), French, Spanish, German and Italian are live too; other languages are in evaluation.

Does the caller know they are talking to AI?

Yes. The agent introduces itself as an AI assistant, says so again whenever asked, and a locked rule blocks any reply that claims to be a person.

Can it make outbound calls as well as answer them?

Yes. Inbound and outbound calls run over a connected telephony account and your phone number; connecting them is part of the setup.

What happens when it does not know the answer?

It does not guess. A figure that is not in your approved content is blocked before it is spoken, and the agent offers to connect the caller with your team.

Is an Arabic voice AI agent the same as an Arabic AI voice generator?

No. A voice generator turns text into recorded audio. A voice AI agent holds a two-way phone conversation, answers from your company’s knowledge and follows your rules.

Can we try it on our own scripts before deciding?

Yes. Request a demo: the Epsilon team demonstrates your dialects and call types, then scopes a pilot on one workflow with agreed success measures.

Hear the Arabic voice AI agent on your own calls

Tell us your call types and dialects. The Epsilon team demonstrates them and scopes a focused pilot. Your enquiry does not create an account.

Request a demo Your enquiry does not create an account.

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